Common queries answered
Frequently asked Questions
Order processing usually takes 1–3 business days. Delivery times vary depending on your location, but most orders arrive within 7–15 business days. You’ll receive a tracking number as soon as your order has been shipped.
We offer a 30-day return policy for eligible items. Products must be unused, in their original condition, and include all original packaging. If you receive a damaged or incorrect item, please contact our support team, and we’ll be happy to assist with a replacement or refund.
If your order has not yet been processed, you can contact our customer support team to update your shipping address. Once an order has been shipped, we’re unable to make changes to the delivery address.
Once your order is dispatched, you’ll receive a confirmation email containing your tracking number and tracking link. You can use this information to monitor your shipment’s progress at any time.
Our customer support team is available via email and our Contact Us page. Simply send us your enquiry, and we’ll respond as quickly as possible during our business hours.
Please contact us immediately after placing your order. If your order hasn’t been shipped, we’ll update the address for you. If it has already been dispatched, we’ll do our best to help, but we can’t guarantee address changes once the package is in transit.
Yes! We proudly offer worldwide shipping to most countries. If you’re unsure whether we deliver to your location, please contact us before placing your order, and we’ll be happy to confirm.
If you order multiple items, they may arrive in separate packages depending on product availability and warehouse locations. Don’t worry—each package will have its own tracking information, and all items will be delivered as quickly as possible.
