Last Updated: July 2026

At Trend Mart, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Returns & Refunds Policy below.

Return Eligibility

You may request a return within 14 days of receiving your order. To be eligible for a return, items must:

• Be unused and in their original condition.
• Include all original packaging, accessories, and manuals.
• Not be damaged due to misuse or improper handling.
• Be accompanied by proof of purchase or your order number.

Certain products, including personalised items, gift cards, and final sale items, may not be eligible for return unless they arrive damaged or defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can review your request and arrange a replacement or refund.

Return Process

To start a return:

1. Contact our customer support team with your order number.
2. Wait for return instructions and approval.
3. Carefully package the item and ship it to the provided return address.
4. Once we receive and inspect your return, we’ll notify you of the outcome.

Please do not send items back without first contacting our support team.

Refunds

Once your returned item has been received and inspected, we’ll notify you of the approval status of your refund.

If approved, your refund will be processed to your original payment method. Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account.

Exchanges

We replace items only if they are defective, damaged, or if you received the wrong product. If you need an exchange, please contact our customer support team for assistance.

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, Trend Mart will cover the return shipping costs where applicable.

For all other returns, customers are responsible for the return shipping costs unless otherwise stated.

Order Cancellations

Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled, but it may be eligible for return according to this policy.

Non-Returnable Items

The following items are generally not eligible for return:

• Personalised or customised products
• Gift cards
• Final sale or clearance items
• Products returned in used or damaged condition due to customer handling

Need Assistance?

If you have any questions about returns or refunds, our customer support team is here to help. Please contact us through our Contact Us page, and we’ll be happy to assist you as quickly as possible.